FAQ

 

Frequently Asked Questions

 

Please review these questions before submitting an email to our customer support. If you do not find the answer you are looking for please shoot us an email.

My Account

 

 

How do I return an item?

 

If returning or exchanging an item, please contact customer service by email: customerservice@positiveone.co and a representative will email you with more information on returning an item. Thank you.

 

 

When will my order ship and what are my shipping charges?

 

"Orders are shipped, except in extreme circumstances, within 48 hours excluding weekends. Visit our Shipping page to view delivery times by delivery type. Orders received after 4PM EST will be processed the following business day.

 

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you."

 

 

What is the return policy?

 

Please see our Terms & Conditions for complete details regarding our return policy.

International Shipping

 

 

Attention International Buyers

 

Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage change on your order with Positive One, and you will be required to pay them to receive your package.

 

 

When will my order ship and what are my shipping charges?

 

"Orders are shipped, except in extreme circumstances, within 48 hours excluding weekends. Visit our Shipping page to view delivery times by delivery type. Orders received after 4PM EST will be processed the following business day.

 

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you."

 

 

What is the return policy?

 

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

 

 

What Quality of Apparel do you guys print on?

 

We print on high-quality, fair trade, tag-less, apparel that are made of either 100% ringspun cotton, poly/cotton mix, poly/cotton/viscose, or tri-blend fabric. The fit is awesome, and they are way too comfortable for words! You just have to experience them for yourself!

 

 

Low Price Guarantees

 

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

 

 

Privacy Policy

 

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

 

 

Security

 

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

 

 

When will my credit card be charged?

 

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

 

When will my credit appear on my account?

 

Credits usually take 7-10 business days from the time we receive your item(s).

 

 

Do I have to pay sales tax?

 

You only have to pay sales tax if you are located in the same state as our warehouse.

Buyer's Guide

 

 

How do I find my product?

 

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

 

 

How do I navigate the site?

 

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Additional Support

 

 

How do I contact you?

 

Please click here for our company contact information.

 

 

Technical Issues?

 

For technical inquiries or issues, please contact our Technical Support at customerservice@positiveone.co.